Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@catati.co.nz. Please note that returns will need to be sent or drop to the following address: 13A Ride Way, Rosedale, Auckland 0632, New Zealand
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@catati.co.nz.
Return Shipping Costs
- Our error: If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping cost.
- Change of mind: If the return is for any other reason (change of mind, no longer needed, wrong size ordered, etc.), you are responsible for the return shipping cost. We can provide a prepaid courier ticket — the cost will be deducted from your refund. Alternatively, you may arrange and pay for your own courier.
- Return shipping costs are non-refundable unless the return is due to our error.
Free Shipping on Returns
If your original order qualified for free shipping, that benefit is yours to keep — returns do not affect the original shipping cost. You will receive a refund for the returned item(s) only.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@catati.co.nz.
Contact Us
Need help?
Email: info@catati.co.nz
Address: 13A, Ride Way, Rosedale, Auckland, 0632, New Zealand
Mobile: +6402885217857
Business Details:
CATATI LIMITED
Registration: 8965611
NZBN: 9429051673215
GST: 140-894-435