Cancellation policy

This policy applies to Catati ecommerce subscriptions, preorders and order
cancellation requests.

Normal order cancellations

Customers may ask to cancel a normal order before it has been packed or
dispatched by contacting Catati as soon as possible. Once an order has been
packed or dispatched, the Returns & Refunds Policy applies.

Catati may cancel a genuine pricing or stock-error order with a full refund if
the goods have not been supplied.

Subscriptions

Customers may cancel, skip or change a subscription before the next recurring
charge. If a recurring payment has already been charged, the change normally
applies to the following billing cycle.

If a customer contacts Catati after a subscription charge but before that order
has been packed or dispatched, Catati may cancel and refund that charged order.
If the order has already been packed or dispatched, the Returns & Refunds Policy
applies.

Subscription orders do not dispatch until payment succeeds. Repeated failed
payments may result in the subscription being paused or cancelled.

Catati may change subscription prices with at least 14 days' notice before the
new price is charged. Customers can cancel before the new charge if they do not
accept the change.

Preorders

Preorders are paid in full at checkout. Estimated preorder timing may change
because of supplier, freight, customs, stock, production or other delays.
Customers may cancel a preorder for a full refund before dispatch. After
dispatch, the Returns & Refunds Policy and customers' New Zealand consumer-law
rights apply.

Try-before-you-buy is not offered.