退款政策
Return Policy
We offer a 30-day return policy, allowing you to request a return within 30 days after receiving your item.
Eligibility Criteria: To be eligible for a return, your item must:
- Be in the same condition as received, unworn or unused, with tags, and in its original packaging.
- Include the receipt or proof of purchase.
Initiating a Return: To start a return, please contact us at info@catati.co.nz. Returns should be sent to: 3 Kapehu Road, Silverdale, Auckland 0932, New Zealand.
Return Options: You have the flexibility to choose:
- Store credit
- Exchange for a different product
- Refund to the original payment method
Damaged or Incorrect Items: Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or incorrect, so we can address the issue promptly.
Exceptions / Non-Returnable Items: Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized items
- Hazardous materials, flammable liquids, or gases
Sale Items and Gift Cards: We do not accept returns for sale items or gift cards.
Exchanges: The quickest way to exchange an item is to return the original item and place a new order.
Shipping: We provide free return shipping under specific circumstances:
- Product fails to comply with the Consumer Guarantees Act
- Incorrect product sent by our mistake
For safe return shipping, use a tracked service. Items returned without tracking are at your own risk.
Refunds: Refunds are processed promptly upon receipt and inspection of returned items, typically within 7 business days. Refund methods include:
- In-store account credit
- Exchange for another product
- Refund to the original payment method
Please allow 5-10 business days for refunds to reflect in your account, depending on your bank’s processing times.